I had a similar experience with Millenium last year.I had 4 jugs needing re-plating,2 KX5's and my Ski-Doo 800 jugs.I sent 2 e-mails and one phone call and left a voice mail.....absolutely no response.I had so many guys tell me how great they were....yeah,real great,too great to want my business.Any company/business that does'nt return messages to a potential customer....is instantly no good in my book.So,Power Seal and Max Power now get all my business.