Richochet Off Road to bad it doesn't fit response!

[kxpegger]

Richochet Off Road to bad it doesn't fit response!
Recently purchased two skid plates from these guys with no problems until I purchased a 3rd one for my "07" RM250. Talk about crappy customer service!!! We've got your money and to bad it doesn't fit! Below are the emails I sent and responses I got. Beware of Richochet Off Road!





?Regards? doesn?t really mean anything, is just a courteous sign off. I appreciate your feedback, but like I said we?ve sold very few of those plates over that last few years. When we designed that plate in 2001 everything was fine. I don?t even remember the last time we checked that plate. Sometimes we use customer feedback or in this case it was probably the lack of feedback that we used to update our listing. If we haven?t checked a plate for the new model year a lot of times when someone calls and wants a plate for that particular model, we tell them we haven?t personally checked it and to let us know if there is any issues and we deal with them at that time. Unfortunately, you are the first one to bring this to my attention. With the over 300 skidplate models we make sometimes these dying part #?s don?t get the attention they deserve. Again I appreciate your feedback and I will try and look into this if the dealer has a bike.

Regards,

From: Pete Egger [mailtoeteegger@hotmail.com]
Sent: Monday, May 09, 2011 6:05 PM
To: dh_gibbs@comcast.net
Subject: RE: "07" RM250 Skid Plate



Don,

Not sure what to make of your response? I can think of a few things that may have gone wrong on your end other than Suzuki making changes. As previously mentioned the other two skid plates I purchased from you had no fitment problems at all. Could you please clarify what "Regards" means?

Pete


From: dh_gibbs@comcast.net
To: peteegger@hotmail.com
Subject: RE: "07" RM250 Skid Plate
Date: Mon, 9 May 2011 10:42:14 -0600

I?m not sure what to make of that, we?ve never had any complaints on that plate. Although, it is the same plate we?ve had since 2001 and we haven?t paid much attention to that one lately since we hardly sell any of those 2 stroke plates anymore. It?s possible that Suzuki had snuck in some minor changes over the years.

Regards,

From: Pete Egger [mailtoeteegger@hotmail.com]
Sent: Sunday, May 08, 2011 12:58 PM
To: dh_gibbs@comcast.net
Subject: "07" RM250 Skid Plate



To whom it may concern:

Recently purchased a 2011 KTM 450 SX-F skid plate and it was a great fit.
Recently purchased a 2005 RMZ450 skid plate and it too was a great fit.

Recently purchsed an 2007 RM250 skid plate and it is not a good fit. I had to use all of the bolt hole adjustment and the right side protection wing was extremely tight against the water pump housing. The oil drain hole has just enough room for a 1/4" extension to clear and still be able to get the socket on. It appears that all mounting and oil drain holes are off center by almost half an inch of where they should be. I was able to mount the skid plate after some bending for water pump clearance but the other issues could not be resolved.

Please advise!

Peter C Egger
xxxx xxxx
North Las Vegas, Nevada xxxxx
Cell 702-xxx-xxxx
Hm 702-xxx-xxxx

Thanks in advance.

[The Flyin Hawaiian]

I have one of their skid plates on my fiances (up until next weekend) 07 KX250 2t and found it to fit better than any other skidplate that we've had. Its a shame yours didnt fit. Ours was ordered from Steahly Offroad. They are heavily involved with offroad racing, ISDE, Nat Enduros etc. Maybe they would have caught the issue? Perhaps you can give them a call, they may know of any changes made to the frame. Is it possible that it was packaged or labeled wrong and maybe for another bike?

[1989kawasaki]

ALL I CAN SAY IS THAT GOOD CUSTOMER SERVICE IS KEY TO A GOOD REPUTABLE BUISNESS

[The Flyin Hawaiian]

Actually after reading their response I dont see anything leading to bad customer relations. I didnt understand your problem with the "Regards" statement, I see it as a polite ending to his statement. Many people use that in letters etc. Not picking on anybody, I just dont see an issue with his response. Did you call them and speak to them directly?

[1989kawasaki]

have they refunded? if not they should at least refund you. i wouldnt see a problem with that, they are a buisness making lots of money and it not be a problem to just give your money back instead of excuses.

[kxpegger]

No offer to return it and inspect it.
No offer to return it and try to fix it.
No offer to return it and receive a refund.

All I got was "Regards"!

After the last email when it became clear that they don't give a d**n about being an honest business I took a cut-off wheel and removed about an 1 1/2" from the right side protection wing following the same radius for clearance. It fits now and everything lines up but there is no water pump protection anymore from a side hit. The pipe will block a frontal attack and there is enough of the skid plate left underneath to prevent a bottom attack.

I just can't believe their attitude and they will not receive anymore of my business.

[1989kawasaki]

friggen weirdos eh? you (they) wont get far as a buisness when there is an issue with your product and you tell the customer to piss off or take a hike and not give a refund.

[kxpegger]

Actually after reading their response I dont see anything leading to bad customer relations. I didnt understand your problem with the "Regards" statement, I see it as a polite ending to his statement. Many people use that in letters etc. Not picking on anybody, I just dont see an issue with his response. Did you call them and speak to them directly?

They sold me a skid plate that didn't fit. They took my money and have made no offers to try and resolve the issue after numerous emails. "Regards" in this case means they plan to do nothing except keep my money. I don't see any reason to call them. They were pretty clear with their email responses.

[The Flyin Hawaiian]

Maybe you should have called them first and explained what was wrong. Did you ask for a refund? Did you ask if it was ok to return it?  I find emails very impersonal when dealing with a problem with a product. Again, Im not attacking you just making a suggestion.

[454SS]

Really when it didn't fit, I would have told them to expect it back and for them to figure it out...it's not for you to do so. 
I don't get what he meant by the 'regards' statement.  To me it's like he meant, I write it but don't mean it.  Could that be correct?

[kxpegger]

Been thinking about this for awhile and decided to send Ricochet a message!

http://contour.com/stories/apex-01-13may2011