Thanks Umberto.
But what you left out was that my original supplier (Unnamed) dropped the ball and never shipped the parts.
They sent me a invoice but never shipped the parts.
Long story short, when they did ship the parts, they sent the wrong size piston... Even after Umberto paid for next day shipping.
So (Unnamed) didn't have the correct size in stock and I had to get the piston direct from Wossner who did get the correct piston out and sent it next day.
All this being said, Umberto was a real trooper through all this and kept his cool.
Hopefully he will get the extra box I sent him soon
I understand what it's like to deal with bigger companies that don't share your standards for customer service (cough, cough, UPS, cough, cough). It would have been easy to just say, "Sorry, they dropped the ball, it's not my fault.", but you stepped up and got me the parts when I needed them. It made for a great customer experience, and I really appreciate it. I had been working on getting the bike done for Labor Day so my 71 year old dad could ride it. It's been a long time since he has been excited about a dirt bike, so letting him ride it was very important to me. You helped make that possible, and I thought that was the important thing to focus on. Without your extra effort, I don't think I would have been able to get the bike back together in time.
I appreciate the box of goodies too (icing on the cake); I can't wait to open it. It arrived at work today but I am off, so I'll get to open it on Monday. I like dirt bike stuff way more than candy any way (sorry Candyman).